Help Center

Answers, fast.

Short, direct answers on how Stergo works — access, ordering, billing, deliverables and the demo. Can’t find it? We’re a message away.

Access & accounts

  • How do I get an account?
    Registration is by application. Tell us a little about your business and goals, and we set up your client account — access stays closed and vetted.
  • Can I try it without applying?
    Yes — the demo account is open on sample data, no sign-up needed. See the demo.

Ordering & briefs

  • How do I order work?
    Open the catalogue, pick a service and tier, then fill a short brief — scope, quantity, a deadline and any notes. The price is shown up front from the price list before you confirm.
  • What goes in a brief?
    The scope, the option or quantity (which sets the price), a preferred deadline, and notes or links — target pages, niche, tone.
  • Is there a minimum order?
    No platform minimum — you order exactly the option or quantity you need, at the price shown on the list.

Billing & payments

  • How does payment work?
    You add funds to a balance and order services against it. Each delivery is invoiced and your balance stays visible in the account.
  • Which payment methods do you accept?
    Credit cards, PayPal, Direct wire, Crypto — the same options offered on the live site.
  • Do you offer refunds?
    Refunds follow our refund policy; where approved, refunds are returned to your original payment method.
  • Is payment taken in the demo?
    No — the demo runs entirely on sample data and no payment is taken.

Deliverables & reports

  • What do I actually receive?
    Real deliverables you can open in the project — reports, documents, links and files — not status updates over email.
  • What’s in a report?
    A plain summary of what changed and what comes next across SEO, paid media and link building, with the metrics behind it.
  • How long does delivery take?
    It depends on the service and scope — you set a preferred deadline in the brief and follow each status change from brief to delivered in your account.

The demo

  • How do I open the demo?
    Use See the demo — it opens immediately, no sign-up or email.
  • What can I explore inside?
    The whole client account on sample data — overview, orders, projects and deliverables, reports, and billing. It looks and behaves like the real account; only the numbers are examples.

Still have a question?

Email info@stergomedia.com — we reply within sales hours (Mon–Sat, 10:00–22:00 (GST, UTC+4)).