Help Center
Answers, fast.
Short, direct answers on how Stergo works — access, ordering, billing, deliverables and the demo. Can’t find it? We’re a message away.
Access & accounts
How do I get an account?
Registration is by application. Tell us a little about your business and goals, and we set up your client account — access stays closed and vetted.Can I try it without applying?
Yes — the demo account is open on sample data, no sign-up needed. See the demo.
Ordering & briefs
How do I order work?
Open the catalogue, pick a service and tier, then fill a short brief — scope, quantity, a deadline and any notes. The price is shown up front from the price list before you confirm.What goes in a brief?
The scope, the option or quantity (which sets the price), a preferred deadline, and notes or links — target pages, niche, tone.Is there a minimum order?
No platform minimum — you order exactly the option or quantity you need, at the price shown on the list.
Billing & payments
How does payment work?
You add funds to a balance and order services against it. Each delivery is invoiced and your balance stays visible in the account.Which payment methods do you accept?
Credit cards, PayPal, Direct wire, Crypto — the same options offered on the live site.Do you offer refunds?
Refunds follow our refund policy; where approved, refunds are returned to your original payment method.Is payment taken in the demo?
No — the demo runs entirely on sample data and no payment is taken.
Deliverables & reports
What do I actually receive?
Real deliverables you can open in the project — reports, documents, links and files — not status updates over email.What’s in a report?
A plain summary of what changed and what comes next across SEO, paid media and link building, with the metrics behind it.How long does delivery take?
It depends on the service and scope — you set a preferred deadline in the brief and follow each status change from brief to delivered in your account.
The demo
How do I open the demo?
Use See the demo — it opens immediately, no sign-up or email.What can I explore inside?
The whole client account on sample data — overview, orders, projects and deliverables, reports, and billing. It looks and behaves like the real account; only the numbers are examples.
Still have a question?
Email info@stergomedia.com — we reply within sales hours (Mon–Sat, 10:00–22:00 (GST, UTC+4)).
