User agreement

These Terms (the "User Agreement") govern your use of stergomedia.com, the client account and the services provided by Stergo FZCO ("Stergo", "we", "us"). By using the site or the account, you agree to these Terms. Please read them together with our Privacy Policy, Refund Policy, Cookie Policy and Acceptable Use Policy.

Who we are

Stergo FZCO, License Number 15016, Dubai Silicon Oasis, DDP, Building A2, Dubai, United Arab Emirates. Contact: info@stergomedia.com.

Eligibility

The services are intended for businesses and for adults aged 18 or over. By using them, you confirm that you are at least 18 years old and that you are authorised to act on behalf of the business you represent.

Your account

Registration is by application. Once your account is set up, you add funds to a balance and order services as briefs. We carry out the work and invoice it against your balance. You are responsible for activity in your account and for keeping your access credentials confidential.

Orders and deliverables

Each order is defined by the brief you submit — scope, quantity and deadline — and priced from our published price list. You are responsible for the accuracy of your brief and for ensuring you have the rights to any materials you provide to us.

Payments, balance and billing

Your balance consists of funds you prepay so you can order services. It is not electronic money, a deposit-taking product or a stored-value wallet, and it can be used only to pay for services you order from us. We issue an invoice as work is delivered. Refunds are handled under our Refund Policy.

Identity verification and anti-money-laundering

To comply with applicable UAE anti-money-laundering (AML) requirements, we may ask you to provide identity or verification information, and we may delay, decline or refund transactions that appear suspicious or that we cannot verify. We do not accept funds connected to sanctioned persons or jurisdictions, and we may report activity where the law requires.

Acceptable use

Your use of the services must comply with our Acceptable Use Policy and with applicable law.

Intellectual property

The site and its content belong to Stergo or its licensors. Rights in the deliverables we create for you transfer to you on full payment, to the extent set out in the brief; until then they remain ours. You grant us the rights we need in any materials you provide so that we can perform the work.

Third-party platforms

Some services rely on third-party platforms, such as search engines and advertising networks. Their own terms apply to your use of them, and we are not responsible for their availability, decisions or actions.

Service warranties and liability

We provide the services with reasonable skill and care. Digital marketing outcomes depend on many factors outside our control, so we do not guarantee specific rankings, traffic or results. To the maximum extent permitted by law, our total liability arising from the services is limited to the amounts you paid for the service giving rise to the claim, and we are not liable for indirect or consequential loss. Nothing in these Terms excludes liability that cannot be excluded under applicable law.

Suspension and termination

We may suspend or close an account for breach of these Terms or for unlawful use. You may stop using the services at any time; any unused balance is handled under our Refund Policy.

Governing law and disputes

These Terms are governed by the laws of the United Arab Emirates. Any dispute arising from them or from the services is subject to the jurisdiction of the courts of Dubai, United Arab Emirates.

Changes to these Terms

We may update these Terms from time to time. Continued use of the site or the account after an update means you accept the revised Terms. The date above shows when they were last revised.

Contact

Questions about these Terms can be sent to info@stergomedia.com.