How Stergo operates — in plain terms.
The principles we run on and the policies behind them. Clear access, transparent billing and careful handling of your data — set out in full below.
Our commitments
Vetted access
Registration is by application. Accounts are set up and reviewed by us, so access stays closed and considered.
Transparent pricing & invoices
Prices come from a published list, your balance is always visible, and every delivery is invoiced.
Fair refunds
Refunds apply within our Refund Policy and, where approved, are returned to your original payment method.
Your data, protected
Data is encrypted in transit, internal access is kept to a minimum, and we do not sell your personal data — handled in line with UAE PDPL.
Verified, compliant payments
We may run basic identity checks and follow UAE anti-money-laundering rules; your prepaid balance is used only for services you order.
Policies
Privacy policy
How we collect, process and protect personal data, under UAE PDPL.
Terms (User Agreement)
The agreement that governs use of the site and services, under UAE law.
Refund policy
Cancellations and refunds — cancel before work starts, fair fixes after.
Cookie Policy
What cookies the site uses and how to manage them.
Acceptable Use Policy
The rules for using the services and your account.
Stergo FZCO · License 15016 · Dubai Silicon Oasis, DDP, Building A2, Dubai, UAE · info@stergomedia.com